Privacy Policy

The security of your information is very important to us.

Your personal profile

When we ask for information about you, our main interest is to offer more personalized services. We respect your privacy and do not sell, rent, or share your name and personal information with other organizations.

By providing your personal information and photo, you understand and consent to this site’s team using your image, photo, video, and comments. This information is available in your public profile and in our community, where you will also see that of other members. You have the option to deny the use of your information by updating your choices under “Privacy” – “Account Settings.” From time to time, we may use some customer information in our marketing materials. However, we will never do so without first contacting you and receiving your written consent.

Security measures

The security of your personal data is important to us. We follow industry-accepted standards to protect the personal information you send us, both during transmission and after we receive it. When you enter sensitive information (such as your credit card) into our forms, it is encrypted for transmission using SSL (Secure Sockets Layer) technology.

If you discover a fraudulent charge on your statement made in the name of this site’s team, please contact us and report the case immediately to your card issuer in accordance with their standard procedures. The site uses forums, message boards, and chat rooms. Please remember that any information you disclose through these means becomes public. Always be cautious with the personal information you provide to anyone in these contexts.

We also insist on password verification at login, so that you and your data are protected against unauthorized access. If you stop using your computer for a long time without ending your session at the school, it will be automatically ended after a certain period.

Only employees who need the information to perform certain tasks (such as billing or student support, for example) have access to personal information. The servers on which we store your information are kept in a secure environment.

Despite security practices and procedures, as with any computer network on the internet, this site’s team cannot guarantee the security of your personal data or any other data transmitted over the internet and, therefore, cannot be held liable for security failures.

No method of data transmission or electronic storage on the internet is 100% secure. Accordingly, we cannot guarantee the total security of your data.

Site announcements

To send you the daily lessons (email), we need your email address. As a subscriber to them, you will be added to our list to receive occasional emails with service updates, special offers, and promotions from this site.

You may unsubscribe from receiving emails at any time. Simply click the “Remove email from list” link that appears at the bottom of the emails we send. We will rarely send service-related announcements, only when necessary.

For example, if our service is temporarily suspended for maintenance, we may send you an email to notify you. In general, it is not possible to opt out of this latter type of communication because these are not promotional emails. If you do not want to receive these notice emails, you may request to be removed from the list.

Protection of minors’ information

We are committed to protecting the privacy of minors. This and all of our sites are aimed at the general public and are not designed to attract children under 13.

We do not collect or solicit personal information from children under 13, nor do we send emails requesting personal data, unless we have permission from the child’s parents or legal guardians.

Registration and subscription

This site offers courses and products focused on health and wellness. To take one of these courses, enjoy the free trial period, or become a user of our community, you must become a member of this site. During registration, we collect information such as your name and email.

We also ask for demographic data, such as age and gender, to create your profile. You may also have to provide your credit card if the service you requested is paid. This information is encrypted on our secure server.

As a member, you will be added to our database to receive occasional emails with service information, special offers, and promotions from Universidade da Franquia.

Web Beacons

We use a technology called clear gifs (also known as web beacons or web bugs), which helps us better manage the site’s content by telling us which content works best. Clear gifs are small graphics with a unique identifier and function similarly to cookies: they are used to track the online movements of internet users. However, unlike cookies, which are stored on the user’s computer, clear gifs are embedded in the page itself and are about the size of a dot. We do not use clear gifs that contain our customers’ personal information. We use clear gifs in our HTML-format emails to know which ones are opened by recipients. In this way, we can measure the effectiveness of certain communications and our campaigns. In some emails, we include content with links to click and be redirected to the Chave do Coração do Homem site. When students and/or customers click one of these links, they pass through a separate server before reaching the destination page. We track click data to determine interest in each subject and to measure the effectiveness of our communications with students. If you prefer not to be tracked this way, do not click text or image links in your emails.

With whom we share your information

We do not share your personal data, but we may provide your data to companies that provide services and help us in our activities, such as payment processing or customer support. These companies are authorized to use your data only as necessary to provide services to us. We may also disclose your data:

– as required by law to comply with subpoenas or similar legal processes;

– when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

– if DUAH becomes involved in a merger or acquisition, or is sold in whole or in part, you will be notified by email, or by a very clear notice on our site, of any change in this regard, or in the use of your personal information, as well as any new situation involving your personal data being disclosed to third parties, so that this is never done without consent.

Cookies

“Cookies” are small pieces of information that we store in the browser you use to navigate or on your hard drive. We and our partners use cookies to remember personal information when you visit our site. For example, if you choose to view our site in French, we will store this information in cookies so that we always show the site in French for you. We also use cookies to record your login in order to make access to the site easier. Most browsers allow you to choose not to allow cookies to be stored on your computer. We use session cookies and persistent cookies. The session cookie expires as soon as you close the browser. The persistent cookie remains on your computer for a longer period. In addition, we use a service provider to track visitor behavior on our site. However, we do not have access to your cookies, nor do we control them. The information collected by the service provider is anonymous and used to improve our services and marketing campaigns. As with most sites, we automatically collect information and save it in files. This information includes IP address, browser type and language, service provider, referring pages, operating system, date/time, and click information on the site. We use this information to understand and analyze trends, administer the site, learn about user behavior, and gather demographic information about our user base as a whole.

Quizzes and Contests

We may give students and visitors the opportunity to participate in quizzes (tests) or contests on our site. If you participate, we will ask for personal information and data. Participation in quizzes and contests is completely voluntary and, therefore, you have the option of not providing your information. The information requested usually includes contact information (such as name and email) and demographic data (such as postal code). We use this information to personalize the communications sent to you and to suggest more relevant products and services.

Links to other websites

This site contains links to other sites. Please be aware that DUAH is not responsible for the privacy practices of other sites. We encourage our users to be cautious when leaving our site and recommend that they read the terms of use of any website that collects personally identifiable information. These privacy policies apply only to information received by the DUAH website.